dg111 Privacy Policy
Your personal information is completely safe with us. This document explains in detail how dg111 collects, uses, and protects your information.
Introduction and Scope of Policy
dg111 ("we", "us", or "the platform") operates a safe and reliable online entertainment service for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you visit or use our website dg111.cam, how we use it, who we share it with, and the steps we take to protect your information.
By using our platform, you are agreeing to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our services. This policy supplements our Terms and Conditions and both documents should be read together.
This policy applies only to dg111's own services. We are not responsible for the privacy practices of any third-party websites or services.
What Information We Collect
We may collect information from you in various ways. The types of information collected are described in detail below:
2.1 Information You Provide Directly
During account registration and use of our services, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address (including division and district)
- National ID (NID) or passport number (when identity verification is required)
- Payment information — such as bKash or Nagad number, bank account details
- Messages and information you send during support interactions
2.2 Automatically Collected Information
When you access our platform, the following technical information is automatically logged:
- IP address and device identifiers
- Browser type, version, and operating system
- Cookies and session data
- Pages visited, click patterns, and time spent
- Referral source (where you came from before reaching our site)
- Transaction date, time, and amount
2.3 Information Received from Third Parties
In some cases we may receive additional information about you from payment processors (bKash, Nagad, Rocket) or identity verification service providers — such as transaction status or identity confirmation results.
Purpose of Using Your Information
Collected information is used for the following legitimate purposes:
- Account Management: To handle registration, login, and account security.
- Service Delivery: To process deposits, withdrawals, bonuses, and manage the gaming experience.
- Age and Identity Verification: To confirm that only users aged 21 or above hold accounts.
- Financial Security: To prevent fraud, comply with anti-money laundering (AML) rules, and detect unauthorized transactions.
- Customer Support: To respond to your questions and complaints and resolve issues.
- Responsible Gaming: To monitor excessive gaming patterns and activate relevant protection measures.
- Service Improvement: To analyze and improve the performance and user experience of our platform.
- Legal Obligations: To comply with applicable laws and regulations and respond to lawful demands from authorities.
We do not sell your personal information to any direct advertising third parties. Your information is never sold commercially.
Information Sharing and Disclosure
dg111 is committed to keeping your personal information confidential. However, information may be shared in the following limited and specific circumstances:
4.1 Service Provider Partners
To operate our services we work with trusted third parties — such as payment processors (bKash, Nagad, Rocket), identity verification services, and technology infrastructure providers. These partners receive only the information necessary to carry out their specific responsibilities and are bound by strict confidentiality agreements with us.
4.2 Legal Requirements
We may be required to disclose information due to a court order, a lawful demand from an investigating authority, or obligations under applicable law. In such cases we provide only the minimum information necessary.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such cases we will notify you in advance and the new controller will ensure protections equivalent to this policy.
4.4 With Your Consent
For any purpose beyond those listed above, we will obtain your explicit consent before sharing your information.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential Cookies: These ensure core platform functionality — login sessions, security tokens, and so on. The service cannot be used without them.
- Analytics Cookies: These analyze user behavior to help improve service quality.
- Preference Cookies: These remember your language, theme, or other preferences.
You can control or delete cookies from your browser settings. However, disabling cookies may limit some platform functionality.
Data Security Measures
The security of your personal information is our highest priority. We apply the following technical and administrative security measures in line with industry best standards:
- SSL/TLS Encryption: All data transfers on our platform are protected by 256-bit SSL encryption.
- Data Encryption: Sensitive information stored on our systems is encrypted using strong encryption algorithms.
- Access Controls: Only authorized staff can access specific data, and all access is logged.
- Security Testing: Regular security audits and vulnerability assessments are conducted.
- Two-Step Verification: An additional verification layer is required for sensitive account changes.
- Data Backup: Secure, encrypted backups are maintained to prevent data loss.
No security measure is 100% guaranteed. However, we always make every effort to protect your information. Keep your account password confidential and contact us immediately if you notice any suspicious activity.
Data Retention Period
We retain your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- Active Accounts: All information required to provide the service is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for up to 5 years to meet legal obligations.
- Financial Transaction Records: Transaction information may be retained for an extended period in accordance with financial regulations.
- Dispute-Related Information: Information required to resolve any ongoing dispute or legal claim is retained until the matter is settled.
Once the necessary retention period has ended, we securely delete your information or anonymize it so it can no longer be linked to you.
Your Rights
You have the following rights regarding your personal information. Contact us to exercise these rights:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of any inaccurate information we hold about you.
- Right to Erasure: The right to request deletion of your information in certain circumstances, though this may be limited where legal obligations apply.
- Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
- Data Portability: The right to receive the information you have provided in a structured, machine-readable format.
- Right to Object: The right to object to the processing of your information for specific purposes.
- Right to Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time.
To exercise any of the above rights, please contact us via live chat or email. We will respond to your request within a reasonable time. However, in some cases we may not be able to fulfil your request in full due to legal obligations.
Protection of Minors
dg111 strictly provides services only to users aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.
If we become aware that information has been collected from a minor, we will immediately close the relevant account and delete the collected information. If you believe a minor has opened an account on our platform, please contact us immediately.
We ask parents and guardians — please monitor your child's internet use and have open conversations with them about online gambling. Visit our Responsible Gaming page to learn more about responsible gaming.
Third-Party Services and Links
Some third-party services used on our platform — such as payment gateways bKash, Nagad, and Rocket — operate under their own privacy policies. When you use these services, you are also subject to their policies. dg111 is not responsible for the data protection practices of these third parties.
All of our payment providers follow the applicable financial security standards in their respective fields. We share with them only the information necessary to provide the service.
International Transfer of Information
Our technology infrastructure may operate on servers located in different countries. As a result, your information may be transferred and stored internationally. In such cases we ensure that:
- Transferred information is protected to the standards set out in this policy.
- Third-party server providers maintain adequate security measures.
- Appropriate legal safeguards are in place for data transfers.
Policy Changes and Updates
We may review and update this Privacy Policy from time to time. The policy may be updated as a result of changes to the service, legal obligations, or internal policy changes.
When significant changes are made, we will:
- Publish a notice in a prominent location on the platform.
- Send a message to your registered email address about the changes.
- Update the "Last Updated" date at the top of this page.
Continued use of the platform after changes have been made will be considered as your agreement to the new policy. We recommend reviewing this page regularly.
Privacy and Responsible Gaming
We also use your personal information in support of responsible gaming initiatives. Information collected for this purpose is used solely for your protection:
- Identifying excessive gaming behavior patterns and taking necessary action.
- Enforcing self-exclusion or limit-setting requests.
- Providing information about support resources when needed.
Visit our Responsible Gaming page to learn about all the tools and policies we offer.
Contact Us and Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please contact our privacy team. We will review and respond to your request as promptly as possible.